Ahead of catalogue or season launch our clients send us a list of products, PDF assembly instructions and sales estimates of the products they’d like us to support.
We support a large quantity of flat-pack furniture, but also many other types of product.
Between us we decide which spares will need stocking. For flat-pack furniture it could be hardware packs (Fixtures and fittings), small parts, or everything.
For other types of product we can discuss the appropriate parts to stock.
We order the parts, either through our clients, or directly from the factories. All parts are allocated a dedicated picking location in our warehouse, and logged through our own bespoke inventory system.
When the orders for spares come in, which can be from a client or a client’s customer, we are primed ready to quickly fulfil them.
Parts can be ordered online, by either our client’s contact centre, or sometimes the end customer. We can also receive orders by phone, fax, email – even letter!
At our end the parts are picked, packed in the most appropriate packaging, we decide whether it’s blue foam edging, bubble wrap, or corrugated cardboard. Perhaps all of them, whichever will prevent damage in transit, then they’re despatched.
The entire process is IT driven, with up to the minute hardware and bespoke software created by us. Interfaces seen by customers and clients are straightforward and intuitive.
We do our best to cover all bases to provide every conceivable service to help our clients and their customers.
Briefly, here are some other ways we can help.
We can take calls & emails and have an online chat service to help our clients’ customers with after-sales advice or to help them with assembly or other issues, usually this will not involve despatch of spare-parts.
We have dedicated 0370 and 0800 telephone numbers, a fax line and email contact address for client customers to place orders directly with us, or they can place their own orders through a self-service website.
Retailers can place spare-part orders through our website, or we have dedicated 0370 or 0870 telephone order lines, a fax line and email contact address for the retailer, or for their customers to place orders with us.
Contact Centre Operators can place orders through our website, or by phone or online chat. Online assembly instructions and images aid the process. They can also check the progress of orders or view courier tracking information.
Orders can be placed by any of the above methods, if the parts are stocked elsehwere these will be relayed to manufacturers or suppliers to despatch them directly. Manufacturers or suppliers are then able to update our site with dispatch details which are visible to our clients.
We’ve tried to cover every service for every contingency, but we appreciate clients may have specific and unique systems of working, in which case we will sit down and design a bespoke solution built around you.
